Billing, cancellation and refund policy

Last updated: November 2026

Payment

Subscriptions are paid in advance for each period through an approved online payment gateway. They become active once the payment is confirmed.
We email you an invoice.
We do not store your card details.

Subscriptions do not renew automatically, and nothing is charged unless you pay it yourself. To renew, pay for the next period from your merchant dashboard.

If a paid period ends without renewal, a short grace period may apply.
After that, your store's content is hidden from visitors until you renew. Your data is kept.

Upgrades take effect immediately, once you pay the price difference for the rest of the current period.
Moving to a lower plan takes effect at your next renewal. Nothing is refunded for the current period.

Because subscriptions do not renew automatically, you cancel simply by not paying for the next period.
Your subscription stays active until the end of the period you paid for.

Subscription fees are non-refundable once the subscription is active, except in the following cases:
- the same amount was paid more than once;
- an amount was charged in error;
- the platform could not provide the service for a reason on its side.
Send refund requests to support@qasimati.com within 14 days of the payment date.
Approved refunds go back to the original payment method. The time they take to appear depends on your bank.
If a subscription fee is refunded in full, the subscription may be ended.